Shipping Policy

Normally, after receiving order information, we will process the order within 24 hours and provide the customer with payment and delivery related information.

Delivery time:

Same day delivery within the city.

Suburban or out of province: 2-3 days from the date of order settlement, or as agreed upon with the customer at the time of placing the order.

However, in some cases, delivery may be delayed, but only in the following force majeure situations:

The company's sales department is unable to contact customers by phone, therefore unable to deliver goods.

The delivery address you provided is inaccurate or difficult to find.

The sharp increase in the company's order volume has led to slow order processing.

The delivery speed of the company's suppliers is slower than expected, resulting in delivery delays, or slow delivery by delivery partners, only delivering to agents or customers with large and long-term demand.

Regarding shipping costs https://www.furrycloudy.com/ Free delivery is available within a range of<=5 kilometers within the city and with an order amount of $200. For orders with an amount below $200 or exceeding $200, https://www.furrycloudy.com/ We will rely on the delivery service of the courier company, and the shipping fee will be calculated according to the courier company's charging standards.

For goods damaged during the delivery process, whether the order is fulfilled by the store itself or by a third party, https://www.furrycloudy.com/ They will be responsible for solving problems for customers. Customers have the right to refuse to accept products and request returns in accordance with the "Return and Refund" policy. If any problems arise, https://www.furrycloudy.com/ We will collaborate with delivery partners based on https://www.furrycloudy.com/ A cooperation agreement with a third party providing delivery services to compensate for orders.